- Velents BUDDY
Your AI Customer Service Agent
- AI Agent
AI phone calls
Transforming Your operations!
Buddy talks to your customers in a natural, human-like way, with instant responses and low latency. It understands context, voice notes, and shared locations, and provides clear, actionable updates via WhatsApp or calls — all with high accuracy and zero manual work.
94%
Judgment Accuracy
200
ms Response Time
Employee Onboarding
Sales Calls & Follow-up
Automated Customer Service via WhatsApp & Calls
- Velents BUDDY
An -actual- AI employee in your team!
Available 24/7 — never miss an order confirmation or customer question.
Advanced natural language processing for smooth, local-dialect conversations.
Customizable for any industry and use case.
Understands voice notes and locations on WhatsApp to verify addresses faster.
Replacing 80%
of unneeded employees
Smart
Workflow Control
Decide exactly when your AI Customer Service
Agent should handle customer communication
for example:
Only for COD orders
For orders above
a certain amount
Or for new customers needing extra care
One time setup
Buddy does the rest
automatically.
Why
Velents BUDDY?
Scalable
Handles thousands of WhatsApp chats and calls at once no downtime.
Cost-Effective
Cuts operational expenses by up to 50%.
Top Security
Data hosted locally for full compliance and protection.
Proven Results
Merchants reduce failed deliveries and returns, and save on staffing costs.
Consistent Quality
Delivers the same reliable service every time.
Take it from them
“The AI Agent has transformed our onboarding process. Faster, more efficient, and zero errors.”
“Handling hundreds of calls efficiently was a game-changer for us. enabling fair process for everyone!”
“The interface is easy and We scaled up customer interactions while reducing costs by 30%.”
