وكيل ذكاء اصطناعي للرعاية الصحية
Your Patients Get Support 24/7. Your Team Stays Focused on Care.
From appointment reminders to insurance questions, Velents helps hospitals handle routine patient communication in natural Arabic dialects around the clock, without increasing staff.
The Healthcare Operations Challenge
Healthcare systems across MENA are under pressure not because of clinical demand, but because patient communication does not scale.
After-Hours Service Gaps
Most patient inquiries happen outside regular working hours. Hospitals either absorb the cost of overnight staffing or leave patients waiting for answers. Delayed responses lead to missed bookings, frustration, and lost continuity of care.
Administrative Overload on Staff
Front desk and contact center teams spend hours managing routine calls about scheduling, confirmations, and insurance questions. This repetitive workload increases burnout, slows response times, and pulls staff away from higher-value patient support.
Dialect & Communication Barriers
Patients do not communicate in formal Arabic. They speak Saudi, Egyptian, and Levantine dialects especially when discussing personal or urgent concerns. Traditional systems fail to capture this nuance, leading to misunderstandings and repeated interactions.
Rising Patient No-Show Rates
Hospitals across the region lose significant revenue to missed appointments, with 20–30% of scheduled visits often going unused. Empty clinic slots reduce financial performance and delay access for other patients. Clear, timely communication delivered in language patients relate to is one of the most effective ways to reduce no-shows.
AI-Powered Patient Experience Built for Healthcare in the Middle East
Velents.ai is designed to support real hospital workflows, not replace them
24/7 Patient Communication
Patients can ask questions, confirm appointments, or request updates through WhatsApp, voice, or SMS. Responses are delivered instantly in familiar dialects, making conversations easier and more natural.
- Available around the clock
- Understands regional speech patterns
- Works across common patient channels
Smarter Appointment Management
Automated reminders and confirmations help patients stay on track without needing to call reception. Patients can reschedule in seconds, and updates sync directly with hospital systems.
- Reduce missed visits
- Keep schedules accurate
- Free staff from manual coordination
Medical Records Processing Without Manual Work
Velents extracts structured information from Arabic medical reports, lab results, and insurance documents even handwritten files.
- Faster documentation workflows
- Reduced data entry errors
- Better operational visibility
Insurance Verification That Moves Faster
Eligibility checks and pre-authorizations are handled automatically, reducing delays that often slow down treatment or billing cycles.
- Shorter approval timelines
- Less administrative follow up
- Improved revenue flow
Healthcare Automation Features
Practical Solutions for Enhancing Patient Experience and Service Quality
AI Agent for transmitting medical lab results
"The agent receives lab results as soon as they are certified, simplifies them into patient-friendly language, and sends them via WhatsApp or the app providing intelligent guidance for critical cases and suggesting the next best appointment."
AI Pre-authorization Agent for Insurance
"The system automatically collects patient data, diagnoses, and procedure codes, verifies coverage eligibility via NPHIES, constructs the authorization request correctly the first time, and submits it electronically."
Smart Agent for Chronic Patient Follow up
It accompanies diabetes and hypertension patients daily: reminding them of medications, monitoring readings, inquiring about symptoms, and intervening early at any danger signs all without overwhelming the medical staff.
AI Patient Intake Automation Agent
It proactively engages with patients, collects health data, records information electronically, and performs real-time insurance verification through healthcare systems across the Arab world.
- المساعد الذكي المعتمد
Ensuring Pre Operative Compliance
Missed preparation steps are one of the leading causes of same-day surgical cancellations resulting in lost operating time, financial impact, and delays in patient care.
Challenges
Instructions do not always reach every patient clearly
Formal language can be difficult for patients to fully understand
Issues are often discovered too late to adjust schedules
The Solutio
Conversations delivered in the patient’s own dialect
Verification of preparation requirements 48 hours before surgery
Early escalation of high-risk cases to clinical teams
Implementation Designed for Healthcare Environments
Deployment follows a structured approach
3
Integrate
securely with existing systems
1
Review
communication workflows and identify high-volume tasks
4
Launch
governance, compliance, and staff onboarding
2
Configure
dialect aware automation aligned to hospital needs